maif

Services

From first call to a live maifAdvisor.

  1. Step 1: Discovery

    We analyze your website, catalog and sales process, and agree on what a successful conversation looks like for you.

  2. Step 2: Connect your data

    We connect your shop platform, product feeds, website pages and technical documents.

  3. Step 3: Organize and train

    We structure categories and key attributes, set the tone of voice, and configure how conversations close.

  4. Step 4: Test and go live

    We test maifAdvisor against real customer questions, you try it on a private demo link, then we install it on your site.

  5. Step 5: Monitor and improve

    Daily quality checks, conversation reviews and regular improvements based on what your customers actually ask.

What’s included

A done-for-you service, not a do-it-yourself tool.

  • Catalog & platform integration

    Setup of the connector for your shop (GoMag, WooCommerce, WordPress, Magento 2, product feed or sitemap), with automatic daily or weekly sync.

  • Technical content ingestion

    We turn your PDFs, brochures, datasheets and manuals, including scanned documents, into knowledge maifAdvisor can use.

  • Product taxonomy & attributes

    We organize your products into categories and define the attributes that matter for search and comparison, with product tiers for smarter recommendations.

  • Conversation design

    maifAdvisor’s name, greeting, tone of voice, suggested questions and the closing action (sales lead, distributor links or purchase).

  • Lead routing

    Leads from the chat are sent by email to the right salesperson or department.

  • Widget installation & styling

    Installation on your site, display mode and position, plus product-page “Ask” buttons.

  • Quality assurance

    Test scenarios before launch and a daily health score after launch. Answers are checked against your real data.

  • Reporting & analytics

    Dashboard access, conversion tracking and usage statements for every billing period.

  • Ongoing improvement

    We review conversations, spot unanswered questions and missing products, and update maifAdvisor.

Your platform isn’t on the list?

If your shop has an API, a product feed or a sitemap, we can connect to it. We have already built custom connectors for proprietary e-commerce and dealer platforms.

Talk to us about your setup

FAQ

Questions, answered.

How long does setup take?

Usually 3–5 business days for the advisor on your website. Extra integrations, on Pro and Enterprise, are scheduled after the technical analysis.

Will it invent answers?

No. maifAdvisor only uses your catalog, documents and website. When it doesn’t know, it says so and offers a human contact.

Do I need a developer to install it?

No. It’s a single snippet we install for you, or you add it through your tag manager.

What happens when my prices or stock change?

The catalog syncs automatically, daily or weekly.

Which languages does it speak?

Romanian and English.

Can I see what customers ask?

Yes. You get a dashboard with every conversation and how it ended.

Is my customers’ data safe?

The widget runs only on your approved domains, is protected against bots, and personal data is masked in our review tools.

Your catalog already knows the answers. Let your customers ask.

Book a 30 minutes call